Frequently Asked Questions
Explore answers to popular questions about our service...
What does Awwwly specialize in?
We specialize in creating stylish, robust, and responsive websites for small businesses and individuals. We also help our clients develop a unique and effective content strategy to help them reach a wider audience.
How do we work together?
The process begins with a 30-minute free consultation. Once we understand your business and your audience, we will develop a content strategy and a custom design based on your requirements. Once you approve, we will implement the design and content, and finally, launch your website.
How will we collaborate across different time zones?
We value your convenience and collaboration. Before starting out on a new project, we will schedule regular meetings at times that align with your availability, regardless of time zone differences. Thankfully, technology and communication tools make things much simpler.
How can I be involved in the approval process during development?
Your involvement is crucial to us. We will engage you throughout the development process, from the initial brief to the final review. Your feedback is integral at every stage, ensuring the final product aligns perfectly with your vision.
What tools does Propeller use to create websites?
We prefer to use Webflow because we believe it is incredibly powerful, however, any technology, framework, or web builder of the client's choice may be used, including Wix, Squarespace, Weebly, Carrd, etc. We also love certain atypical choices such as Neocities and mmm.page purely for their aesthetics.
How quickly can you launch a website?
Our ability to launch your fully functional website hinges on the timely approval of the design phase, which can be as swift as a week following your go-ahead. However, the duration from initial consultation to design approval may extend up to four weeks, depending largely on client availability, the speed at which decisions are made, and the clarity of feedback provided. The efficiency of our process is a collaborative effort; the more promptly and clearly you can finalize your preferences and articulate your feedback, the faster we can move from concept to launch. This partnership approach ensures that we align closely with your vision and can swiftly bring your digital presence to life.
Who owns the intellectual property used on the website?
Once your website is live, you hold complete ownership of the code, media, and all other intellectual property associated with your website.
How do you ensure my website is visible to my target audience?
We always integrate SEO-optimized content into every website we create. We focus on relevant keywords, meta tags, and a flavorful content strategy to improve your site's visibility and ranking across search engines.
What are your hosting services like?
We offer secure hosting services that ensure your website is not only safe but also consistently available. We provide a 99.9% uptime guarantee. If you prefer to host the finished website yourself, we will give you the code and you can go ahead and upload it wherever you prefer. Please note that this is only possible for the one-time payment package.
How do you ensure my website is secure?
We achieve this by exclusively using trusted hosting services that not only offer SSL certification as part of all our packages but also guarantee that data transmitted between your website's server and its visitors remains encrypted and secure. This critical feature helps protect sensitive information from potential breaches. Furthermore, our hosting partners are committed to regularly updating their infrastructure to address emerging security risks and vulnerabilities, ensuring your website is safeguarded against the latest threats. By implementing these best practices in web security, we ensure your site, and consequently, your visitors' information, is protected to the highest standard possible.
What is the cancellation policy for the subscription service?
Our subscription service comes with a 12-month lock-in period. The lock-in period allows us to allocate the necessary resources and attention your website needs to thrive. Following the completion of this initial year, you gain complete control over your subscription with us. You are free to decide whether to continue enjoying our services or cancel your plan without any restrictions. We aim to make this process as straightforward as possible, ensuring that any transition, should you choose to cancel after the lock-in period, is smooth and hassle-free.
How many edits can customers request in the subscription service?
In our subscription service, customers can request one major edit and two minor edits per month. A major edit constitutes anything that requires a significant rework of design elements and/or structural changes to a page or a section of a page. This could involve revising the layout, altering the site's navigation, or completely overhauling a section's appearance. On the other hand, minor changes are simpler tasks, such as text rewrites or updates to existing content. All changes go through a client approval process to ensure the updates align perfectly with your vision and expectations.
What is the payment process for your services?
For our subscription services, we accept payments through Stripe, offering you a secure and convenient way to manage your monthly payments. For the one-time payment package, while Stripe is our primary method, we are flexible and can discuss alternative arrangements during your consultation call to accommodate your needs.
What happens if subscription payments are delayed?
In the short term, we understand that issues can arise, so nothing immediate happens if there's a delay in your subscription payment. We will send you reminders about any failed payments for up to 30 days, giving you ample time to resolve the issue. However, if the payment issue is not rectified within this grace period, we may have to take your website offline until the payments are brought up to date. Our aim is to work with you to avoid this, ensuring your online presence remains uninterrupted.